Shipping policy

Every Skyframe Prints canvas is printed to order and shipped by our print partner.

Where we ship

We ship worldwide, except to countries our print partner cannot deliver to or that we cannot sell to: Russia, Belarus, Cuba, Iran, Syria, North Korea, Venezuela, Ecuador, Lebanon, Iraq and the Palestinian territories, plus the Crimea, Donetsk and Luhansk regions of Ukraine.

Where your canvas is made

Your canvas is printed by our partner Printful at the facility closest to you. Orders to the United States, Canada, the United Kingdom, the European Union and Australia are made to order locally in those regions. Orders to other countries ship from the nearest facility, usually in the US or the EU.

Production time

Your canvas is made after you order. Production takes 2 to 5 business days.

Delivery time

Once your canvas ships, delivery within the US and Canada usually takes about 3 to 4 business days. International delivery usually takes 5 to 20 business days, depending on the country. These are estimates, and busy seasons, customs checks or carrier delays can add a few days.

Shipping cost

Shipping is a flat rate for your country, calculated at checkout. You'll see the exact amount before you pay.

Customs, duties and taxes

Orders to the US, Canada, the UK, the EU and Australia are printed in the same region, so there are normally no import fees. Orders to other countries cross a border, and your country may charge import duties, taxes or customs handling fees on delivery. These are not included in our prices or shipping and are paid by the recipient. If a package is refused or returned because these fees are not paid, we can't offer a refund for it.

Currency

Prices and shipping are charged in US dollars. If you pay in another currency, PayPal or your card issuer converts the amount and may charge a conversion fee.

Tracking

When your order ships, we'll email you a tracking number so you can follow it to your door.

Check your address

Please double check your shipping address at checkout. If you spot a mistake, email us right away so we can fix it before production starts.

Questions

Email support@skyframeprints.com or use our contact page. For damaged or lost packages, see our Refund policy.